Mint Avenue Property Pty Ltd ACN 641 289 812 respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you interact with us, including when you visit our website, contact our office, enquire about a property, engage our property management or real estate services, or otherwise deal with us.

We handle personal information in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles (APPs), to the extent they apply to us.

By using our website or providing personal information to us, you acknowledge that you have read this Privacy Policy located at www.mintavenueproperty.com.au

1. Information we collect

The type of personal information we collect depends on the nature of your dealings with us. Information we may collect includes:

• full name;
• residential, postal or other contact address;
• email address;
• telephone and mobile numbers;
• date of birth where reasonably required for a particular service;
• employment and business details;
• identification information where required for a transaction or by law;
• information relating to property ownership, rental, sale or purchase;
• information contained in tenancy applications and supporting documents;
• financial information where necessary to assess an application or provide services;
• details of your property or real estate requirements;
• communications and correspondence between you and Mint Avenue Property;
• information provided through enquiry forms, inspection registrations, applications and other online forms;
• information relating to transactions or services we provide;
• photographs, videos or other property-related information where relevant to our services;
• information about your interactions with our website; and
• any other information you voluntarily provide to us.

Where appropriate, we may also collect information that is publicly available, including information obtained from public registers, government sources, property records, websites and publicly accessible social media.

We will generally only collect information that is reasonably necessary for our business activities and the services we provide.

2. Website and technical information

When you visit our website, certain technical information may be collected automatically. This may include:

• IP address;
• browser type and version;
• device type;
• operating system;
• pages visited;
• date and time of visits;
• approximate location information derived from technical data;
• referring website or webpage;
• website interaction information; and
• other technical information generated through your use of our website.

We may use cookies and similar technologies to operate our website, understand website usage, improve functionality and, where applicable, support marketing activities.

Cookies generally do not identify you by name. However, information collected through cookies may be combined with other information where permitted by law.

You can adjust your browser settings to restrict or disable cookies. Doing so may affect some website functionality.

3. Sensitive information

"Sensitive information" has a specific meaning under the Privacy Act and can include information about a person's health, racial or ethnic origin, religious or philosophical beliefs, political opinions, trade union or professional association membership, criminal record and certain other matters.

We do not generally seek to collect sensitive information.

If sensitive information is provided to us or we need to collect it for a legitimate purpose, we will handle it in accordance with applicable privacy laws and, where required, obtain your consent.

Sensitive information will generally only be used or disclosed where:

• it is reasonably necessary for the purpose for which it was collected;
• you have provided consent;
• the use or disclosure is permitted or required by law; or
• another exception under the Privacy Act applies.

4. How we collect information

We may collect personal information directly from you when you:

• contact us by telephone, email, website or in person;
• submit an online enquiry;
• request information about a property;
• register for a property inspection;
• submit a rental application;
• enter into a tenancy or property management arrangement;
• engage us to sell, lease, manage or otherwise provide services relating to a property;
• communicate with our staff;
• complete a form or application;
• subscribe to communications from us;
• provide feedback or make a complaint; or
• otherwise provide information to us.

In some circumstances, we may collect information from third parties.

These third parties may include property owners, tenants, applicants, buyers, sellers, contractors, service providers, professional advisers, government agencies, regulatory bodies, publicly available sources and other parties involved in a real estate transaction or service.

Where we receive personal information about you from another person or organisation, we will take reasonable steps to ensure that you are aware of the collection where required by law.

5. Why we collect and use personal information

We collect and use personal information for purposes connected with our real estate and property-related activities. These purposes may include:

• providing property sales, leasing and property management services;
• managing properties and tenancies;
• communicating with property owners, tenants, buyers, sellers and applicants;
• responding to enquiries;
• arranging property inspections and appointments;
• processing applications;
• assessing prospective tenants, buyers or other applicants where appropriate;
• preparing and administering agreements and transactions;
• facilitating property sales and rentals;
• arranging repairs, maintenance and other property services;
• communicating information about properties and services;
• complying with legal and regulatory requirements;
• maintaining business and transaction records;
• managing payments, accounts and administration;
• dealing with disputes, complaints or claims;
• improving our services and website;
• protecting our business, clients, properties and systems from fraud, misuse or other risks; and
• undertaking marketing and promotional activities where permitted by law.

We may also use personal information for other purposes that you would reasonably expect, or where otherwise permitted or required by law.

6. Direct marketing

From time to time, we may use your personal information to provide you with information about properties, real estate services, market updates, events, promotions or other services that may be relevant to you.

Where required by law, we will obtain consent before sending direct marketing communications.

You can opt out of receiving marketing communications at any time by:

• using the unsubscribe facility included in an electronic marketing message;
• contacting us using the details provided below; or
• informing the staff member who manages your relationship with us.

Opting out of marketing communications will not affect communications that we are required or entitled to provide for legitimate business, contractual or legal purposes.

7. Disclosure of personal information

We may disclose personal information where reasonably necessary to provide our services or operate our business. Depending on the circumstances, information may be disclosed to:

• property owners and landlords;
• prospective buyers, tenants or applicants where appropriate;
• contractors and tradespeople;
• property maintenance and service providers;
• building managers, body corporate or strata organisations;
• professional advisers;
• legal and accounting advisers;
• insurers and insurance-related service providers;
• financial institutions and payment providers;
• technology, website, software and data-storage providers;
• marketing and communication service providers;
• government departments and authorities;
• regulatory and law-enforcement bodies;
• courts, tribunals or other dispute-resolution bodies;
• real estate portals and advertising platforms;
• other parties involved in a property transaction or service; and
• other persons or organisations where you have authorised us to disclose the information or where disclosure is otherwise permitted or required by law.

We will take reasonable steps to ensure that information is only disclosed for appropriate purposes and in accordance with applicable privacy requirements.

8. Overseas disclosure

Some of the technology, software, cloud storage, communication, marketing or other service providers used by businesses may operate outside Australia or store information overseas.

Where we disclose personal information to an overseas recipient, we will take reasonable steps to comply with the requirements of the Privacy Act.

The countries in which overseas recipients may be located can depend on the service providers and systems used by us from time to time.

Where practicable and required by the Privacy Act, we will identify relevant overseas recipients or countries in our privacy documentation or collection notices.

9. How we store and protect personal information

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. Depending on the circumstances, safeguards may include:

• secure electronic systems;
• access controls;
• passwords and authentication measures;
• restricted access to information;
• secure physical records;
• staff procedures and confidentiality requirements; and
• appropriate technology and security measures.

No method of storing or transmitting information is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted to us electronically.

If we no longer require personal information for the purpose for which it was collected, we will take reasonable steps to destroy, delete or de-identify it, unless we are required or authorised by law to retain it.

Certain real estate and tenancy records may need to be retained for prescribed periods under applicable legislation and regulatory requirements.

10. Data breaches

If we become aware of a data breach involving personal information, we will assess and respond to the incident in accordance with our legal obligations.

Where the Notifiable Data Breaches scheme applies and a data breach is likely to result in serious harm, we will take the steps required by the Privacy Act, including notifying affected individuals and the Office of the Australian Information Commissioner where required.

11. Access to your personal information

You may request access to personal information that we hold about you, subject to any applicable exceptions under the Privacy Act or other laws.

To request access, please contact us using the details provided below.

We may need to verify your identity before providing access to personal information.

In certain circumstances, we may refuse access where permitted or required by law. If this occurs, we will explain the reasons for our decision where appropriate.

12. Correcting your personal information

We take reasonable steps to ensure that personal information we collect, use and disclose is accurate, complete and up to date.

If you believe information we hold about you is inaccurate, incomplete, out of date or misleading, please contact us and request that it be corrected.

We will consider your request and take reasonable steps to correct the information where appropriate.

13. Privacy complaints

If you believe that we have mishandled your personal information or have not complied with applicable privacy requirements, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

Please provide sufficient information about your concern to allow us to properly investigate your complaint.

We will acknowledge and assess your complaint and may contact you for additional information.

We aim to resolve privacy complaints as promptly as reasonably practicable.

If you are dissatisfied with our response, or if your complaint remains unresolved, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

14. Anonymity and pseudonyms

Where it is lawful and practicable to do so, you may deal with us without identifying yourself or by using a pseudonym.

However, this may not be possible where identification is reasonably necessary to provide a particular service, process an application, enter into an agreement, comply with legal obligations or carry out a property transaction.

15. Third-party websites and services

Our website may contain links to websites or services operated by third parties, including property portals, social media platforms and other service providers.

Those websites operate under their own privacy policies and terms.

We are not responsible for the privacy practices of third-party websites. We recommend that you review their privacy policies before providing personal information to them.

16. Children's privacy

Our services are generally directed towards adults and persons who are legally able to enter into property, tenancy or other real estate arrangements.

We do not knowingly collect personal information from children except where it is reasonably necessary and permitted in connection with a legitimate service or transaction.

If you believe a child has provided personal information to us without appropriate authority, please contact us.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal obligations.

The updated version will be published on our website with the revised "Last updated" date.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle personal information.

18. Contact us

If you have questions about this Privacy Policy, would like to access or correct personal information, or wish to make a privacy complaint, please contact:

Mint Avenue Property Pty Ltd
Email: info@mintavenueproperty.com.au
Phone: 0452 257 871